Exchanges & Returns

 Guest RMA Request Guide

Account RMA Request Guide

Customer Service

Returns & Exchange Policy

  • All returns require an Order ID number. To obtain your Order ID number, please visit your account page and click the orders tab – or if you don’t have an account you can locate your Order ID in the automated email sent to you upon order completion.
  • Automatic Return Authorization will ONLY be issued within 20 days of purchase date. If your request is made AFTER 20 days, you must contact Customer Service for authorization.
  •  UNAUTHORIZED RETURNS WILL BE RETURNED TO THE SENDER AT OUR DISCRETION. Please ensure your return is authorized PRIOR to sending it. Unauthorized returns may be returned to the sender at the sender’s expense.
  • If you do not include identifying information (Invoice, Authorization form) with your return, we may not be able to process your return – or we may return it to you at your expense. If you do not use our Return Authorization system and mark your order as instructed, your return will be delayed significantly if it is processed.
  • Refunds or Exchanges are only available for merchandise received in the same condition you have received it: new, unused, unwashed condition within 20 days of  delivery. Items MUST be returned in the same condition received. Items that are not returned in the same condition as received (eg, outfits balled in package, rolled up, packaged poorly, soiled, washed, damaged packaging and/or parts) will be refused acceptance as damaged goods. Store credit or exchange will be issued at our discretion for items returned over 20 days after order delivery.<