Step 1: Navigate to “My Account”
Step 2: Choose the order you wish to initiate an RMA request on by clicking the “RMA Request” button.
Step 3: Now choose the product(s) you’d like to Exchange or Return.
Step 4: Select whether you’re Returning or Exchanging and choose a reason in the drop down – Optional: you may provide more info in the text box.
Congratulations, your RMA request has been sent – “new” status means the RMA has recently been sent.