Customer Service

Ordering Terms

General

Our primary place of business operation is within the State of Connecticut, United States of America. All orders & purchases are made within the State of Connecticut, and are subject to the laws and commercial regulations of the State of Connecticut.

All information provided to Al Hannah for an order or purchase is subject to verification.

We are a retail establishment; we do not offer wholesale pricing. Volume discount may be avaialble on certain items, subject to our discretion. Please contact for details. (Minimum order dollar value will apply. Assortment requirement applies. Contact us for details.)

Orders placed are subject to our Returns Policy.


Order Modification / Cancellation

Orders may be modified or canceled prior to transmittal to our warehouse facility. Once an order is forwarded to our warehouse facility or our shipping services, we may not be able to modify or cancel an order. We will make all reasonable effort to accommodate any request, however we are not able to guarantee modifications to orders sent for fulfillment. (* This is exclusive of contacts made by our company representatives by phone or e-mail during the order fulfillment process.)


Credit Cards

Orders paid by Credit Card should adhere to our Address Validation standards - which are dictated by card issuers (your bank). Orders without a proper billing address provided may be rejected and/or cancelled. (Billing Address is the address at which you receive your credit card statement.)

Orders paid by Credit Card may NOT ship across country lines (Payment using a card issued in a country other than your own. )

Shipping

Shipping charges are NON-REFUNDABLE.

Order Shipment is subject to carrier limitations. We can not adjust parcels once in transit. Delivery times (2 day, 3 day) do not include the day the order was shipped/placed.

Shipments returned as "refused delivery" or "undeliverable" may be subject to actual shipping charges, PLUS return shipping charges as imposed by the carrier and all other fees & charges involved with the handling of the returned shipment.

Undelivered shipments are subject to a reshipment fee if requested for reshipment.


Replacement Goods

Replacement goods are shipped via standard shipment. Express shipping is not availble.

Expedited shipping charges/fees on replacement goods may be the responsibility of the customer.


Check/Money Order

Orders paid by check/money order will be shipped AFTER receipt of payment.

Payments made by Check/money order are subject to verification.

Payments that are unverifiable may be rejected.

We will not ship an order paid by Check/Money Order via express service, unless pre-arranged and authorized by a representative of AlHannah.com.


COD Service

COD service or Collect-on-Delivery is available for an additional charge. Please note, AlHannah.com must pay for delivery fees wether you accept your package or not. Please do NOT request COD service unless you plan on accepting your order.

COD Service is available by Ground service ONLY. We do not offer express shipping on COD orders under any circumstances.

COD Service has a minimum order amount of $20.00. Only Cashier's Check or Money Order will be accepted for COD payment. UPS will not accept Personal checks or cash.

Returned COD deliveries (refused by customer at delivery time or returned as unclaimed by customer) that require redelivery will be assessed a redelivery fee of the full cost of reshipment, return shipping, and prior shipment. (3 shipping charges that we are assessed by UPS.) This fee must be paid before the package is reshipped.

Due to the cost of processing & shipping COD orders, your refusal of delivery on a COD order may result in cancelation and rejection of your future COD orders.


International Customers

International Orders are subject to Customs regulation and US & International Law.

We ship to most countries serviced by USPS. You can check your country by visiting USPS (United States Postal Service)

We are unable to mark forms as "gift" due to US & Foreign Customs regulations. Exchange & Return orders may be marked as such.

International orders may be subject to duties and taxes imposed by your government. We do not impose these charges at time of sale - and these charges are NOT part of the cost of shipping. These fees may be due at the time of delivery if they apply to your purchase . Please contact your local Customs office or Post Office for more information on any applicable duties or taxes on your import.

We do not ship International via Courier.

We do not allow or ship by unauthorized shipping methods, such as pickup by your courier or agent.

Unclaimed International orders are subject to shipping & handling fees. International packages that are returned as refused, unclaimed, or customs not paid will be assessed a charge of the actual shipping costs of the package, and any other costs incurred in the processing & handling of your order.