Customer Service
Returns & Exchange Policy |
- All returns require a Return Authorization Number. To obtain your Return Authorization Number, please visit our Automatic Return Authorization page.
- If you do not include identifying information with your return, we may not be able to process your return -
or we may return it to you at your expense. If you do not use our Return Authorization system and mark your order
as instructed, your return will be delayed significantly .
- Our policy is to ship out the first exchange on a particular order number for
no charge. If multiple exchanges are received on a single order number, we will charge exchange shipping at the actual published shipping rate (Starting at $6.50 and up.) We do not offer exchanges on exchanged items. We do not offer free exchanges for International orders. We do not ship exchanges by Express Services. If express processing is required for an exchange item, please call us - OR - place a new order for the desired item, and request a refund for the unneeded item.
- Al Hannah will refund your money to the same Credit Card which the original order was placed on, or issue a refund
check. If you paid with Credit Card, Al Hannah will not issue a refund check; your card will be credited.
- Shipping charges are non refundable. Shipping includes all Standard services, Express services, Air services,
Alternate Carrier services, COD Fees, and any additional fees that we must pay the courier on your behalf.
- Refunds are only available for merchandise received in new, unused, unwashed condition within 30 days of delivery.
Store credit or exchange will be issued at our discretion for items returned over 30 days after order delivery.
- Return shipping will be refunded only if Al Hannah is directly responsible for the cause of return (ex: You have
been sent an item with a button missing). If the item is returned because it is not liked, or it does not fit properly,
we may not be able to refund return shipping. Refunds on orders that have been discounted for shipping (over $50.00 before 1/16/06; over $75.00 - after 1/16/06)
may be discounted for actual shipping rate. Please contact us PRIOR to sending in your return if you have received a defective item.
- We will not provide refunds or credits of shipping charges for return items that were not processed through our Return Authorization system.
- Please package any return/exchange items securely. If returned items arrive in an extremely damaged condition
(i.e. box torn open and items are damaged due to poor packaging) we may not be able to refund or exchange. If an item
is fragile, please insure the return package for the value of the fragile item. If an item was intentionally mishandled
we will not be able to refund/replace. Please seal returned packages securely. Free packaging is available from your local Post Office for USPS Priority
Mail packages (Extra cost of priority mail usually offsets the price of buying a box and tape.) You can also reuse the original packaging if it is in good condition.
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